Account suspension | Members help members

germanyking1 · 2026-07-08T10:38:52.514351Z

I bought an item using Klarna with Pay Later. The item never arrived. In the meantime, Klarna closed the case in my favor. Now, a week after the case was closed, I got a message in my inbox (verified sender with the ending ebay.com), saying that the item had supposedly been shipped after all. I clicked the link in the email and in the new window it suddenly said "Your eBay account has been temporarily suspended". So I set a new password, but I couldn’t find a copy of the email in my eBay inbox. A call to customer service revealed that eBay would only send messages with the ending ebay.de. However, the confirmation of the change to my password also ended with ebay.com . . . Now I’m unsure - does eBay send messages under both endings after all, was my eBay account hacked in the end, and did eBay actually suspend my account out of excessive caution? Thanks in advance for any answers . . . :-)

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Account suspension | Members help members | eBay Germany