Customer changes name and address after shipping - Can a decision be appealed? | Members help members

gremlinsnook · 2025-10-11T17:31:59.839000Z

Hi everyone, a few weeks ago I sold something to a colleague in Qatar. A few days after shipping, the customer changed his username and address without me noticing and didn’t notify me of the address change. But according to tracking, an attempt was made to deliver it, but nobody was there. The next day the customer opens a case for an item not received. I politely pointed out to him that according to the tracking it was ready for pickup. Of course, he didn’t pick up the item within 11 days and kept telling me they didn’t have the thing. According to tracking, the goods were still waiting to be collected. Then I see that the storage period had been exceeded and the package was being sent back. The customer then opens a case with English customer service, who then want proof of delivery — but of course they also don’t understand German documents. Then they decide in favor of the buyer days later after I sent them everything I had and twice with pictures, translation, and this and that! Because I couldn’t prove a signed receipt. **bleep** ! And now the goblin has also left me negative feedback. What can I do to challenge this decision? I’ve filed an appeal, but who knows. I’m also aware that eBay treats its sellers worse than its buyers. As if they were all angels. I’m extremely frustrated with the bad service. Maybe someone has some solid experience or advice 🙂 Thanks! RegardsMarkus

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