Customer claims goods are incomplete | Members help members

gamesorder · 2025-12-27T12:39:08.338000Z

As already mentioned in the thread, it’s now happened to us too.A customer bought something at the end of November and contacted us today saying that in the package there was neither the console nor the controllers, only the power supply, etc. (cheap accessories)Of course, we shipped everything complete, recorded and documented the serial numbers.The customer says he opened the package for the first time at Christmas and immediately contacted us by email, but unfortunately it never reached us. We were sent photos that are said to have been taken at the time it was opened. The return period on eBay has already expired, or no more can be opened, according to the customer.However, we have also had customers who did not want this deliberately, because they apparently regularly received incomplete goods and eBay had noticed this at some point and then blocked them - which of course does not have to be the case here, since the shipping service provider could also be considered or possibly third parties who had access to the package.My question to the group - how do you handle the situation? I think we will file a criminal complaint with the police against unknown persons, since we shipped the package complete.

Discussions

Customer claims goods are incomplete | Members help members | eBay Germany