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The customer received a refund because he said he didn’t receive the goods, which was a lie.
Summary: knob_195 reports a problem with a buyer on eBay. He had shipped goods that were demonstrably received by the buyer, but the buyer opened a case for items not received. knob_195 had already initiated a refund before realizing that the item had been delivered. Another participant, bootyooty, asks why the refund was issued so quickly and whether the package was sent correctly. It is also discussed whether eBay has blocked the buyer, since their profile cannot be accessed, as well as possible measures against buyer abuse.
I handed over the goods (the bid) to DHL on a Friday and tracked them by shipment tracking. The buyer opened a case the following Wednesday because he claims he never received the goods. He reported me to eBay as a fraudster. After that, I initiated the refund. The next day I saw in the tracking that he personally accepted the goods at his address on Wednesday. The customer isn’t responding and also isn’t sending the purchase amount to eBay or me. eBay is doing nothing. DHL says I should file a police report. What do you all think?
petersmodellbahnstuebchen
Mentor2 weeks agoHi @knob_195
I can see 2 offers for you that were sold on 08/09. Which item is it exactly?
Best regards from the Baltic Sea
Peter
knob_195
OP2 weeks agoThe headphones
bootyooty
Mentor2 weeks agoWas DHL parcel included in the offer, and that's how you sent it too?
bootyooty
Mentor2 weeks ago@nina@ebay 😘 can you please take a look?
The highest bidder.... when I click on them in the bid list, I get an error message "Page not found"; with other bidders it works.
Did eBay, uh, kick the buyer out?
What else can the person asking the question do now besides report buyer abuse?
bootyooty
Mentor2 weeks agoTag @knob_195 ebay can't "collect" your money, you have to do that yourself now. But I also don't understand why you refunded so quickly if the item was still on its way according to tracking?
Really DHL? As a parcel?
knob_195
OP2 weeks agoDHL informed me that the goods are being returned to the seller because the goods could not be delivered. At 16:32 I received the notification that I had supposedly received the goods. In the evening I searched the property and did not find them. On Thursday DHL told me that they had made a mistake in the shipment tracking.