Customer did not receive my item | Members help members

flu69ulf · 2025-12-28T16:52:38.825000Z

Good day everyone, I sold an item and, immediately after receiving the money, sent it with proof (video). The item is allegedly not at the seller’s place and is now asking me to offer him a solution. Since I made a video of putting the item in the mailbox, I see no reason to issue any refunds. On the other hand, I have no proof that he did not receive the item. Ebay now wants me to upload tracking as proof — but I can’t, because I stuck a postage stamp on the envelope. How can I contact ebay and send them my video evidence? Best regardsUlf

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Customer did not receive my item | Members help members | eBay Germany