but according to the delivery confirmation, the package was left at the drop-off location requested by the recipient. I entered the tracking number on Ebay when I shipped the package. I also received a delivery confirmation from Ebay. I additionally sent the customer the tracking number via Ebay message. Now Ebay is blocking the payout to me and says I should sort this out with the recipient. After that, I sent the customer the tracking number again and, a day later, also a screenshot of the shi...

Hello @karima2001, Thank you very much for your post. I was happy to review the request for you and close it in your favor. Within 48 hours, the payment should be visible to you. As long as a buyer protection request is open, the payment will not be released. So if you have something like this again, let us know, or write to us here so that we can review the case. @perfect-sally Thanks for the tag 🤗 Best regards Sel...

Customer says the package hasn’t arrived, | Members help members

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Customer says the package hasn’t arrived, | Members help members | eBay Germany