Customer refused acceptance, the parcel is now gone. | Members help members

jestex_de · 2025-08-20T10:21:35.366000Z

Hi,A customer ordered something, we shipped it, but the buyer refused to accept the DHL package.Now the package is gone, of course we won't issue a refund.The customer has now opened a case.In the eBay policies I read somewhere that refusing to accept a package does NOT count as a return within the meaning of eBay. Is that true?It is an extremely expensive car part, which the customer could have returned for free.How should I behave now?Thank you very much

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Customer refused acceptance, the parcel is now gone. | Members help members | eBay Germany