Customer requests a "partial replacement" of a delivery - what's the best way to implement this? | Members help members

gamesorder · 2026-01-26T06:17:24.246000Z

As already mentioned in the title, this is about a partial exchange.The customer purchased a complete set (video game console with accessories / game) and has now complained that the console’s battery gives up the ghost too quickly.He would like to keep the items themselves, and only exchange the console.What is the best way to implement this?eBay usually only provides a return, right? Are there any “pitfalls” if we send the customer a prepaid return label and eBay is involved?

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Customer requests a "partial replacement" of a delivery - what's the best way to implement this? | Members help members | eBay Germany