Customer wants to cancel purchase - wanted to approve but clicked the wrong thing - what now? | Members help members

anko360 · 2026-03-09T14:56:41.374000Z

Hello,I sold a tablet here on eBay. The buyer paid right away too. A short time later he wants to have bought and paid for the item by mistake, or cancel the purchase. I wanted to agree and clicked the wrong thing.In the meantime, the seller wrote to me that he wants to get his lawyer involved, that I should never be able to sleep peacefully again in the future, etc. (Reported to eBay and they say everything is fine :D)I’ve now spoken to support and said I want to cancel the purchase. They say I should issue a full refund, because there’s no other way.When I asked whether he could insist on delivery since a purchase contract exists, he said “nah, nah, it’s fine.”Now I’m unsure and don’t know what I should do.Regards

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Customer wants to cancel purchase - wanted to approve but clicked the wrong thing - what now? | Members help members | eBay Germany