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Customer service buyer protection
Buyer protection.
I opened a case because of an item I never received. Customer service was contacted. So far I’ve gotten
no reply or decision on the case. Where is customer service?
2 comments
bootyooty
Mentor3 weeks ago@thosch-1161 the seller has 3 working days to respond after you open the case. If nothing comes, then you just involve eBay.
https://www.ebay.de/help/buying/returns-items-not-received-refunds-buyers/ebay-einschalten-damit-wir-ihnen-helfen-fr-kufer?id=4701
perfect-sally
Mentor3 weeks agoYou don't need customer service for that!
You open a case and there is a deadline. If the seller doesn't respond within that deadline, you can contact eBay and then the refund is handled in no time.