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Customer service hotline employees hang up in the middle of the conversation?!?!?
Summary: fabrice-yassin reports problems with customer service, which interrupts calls and provides inadequate written responses. Despite positive ratings, their money is being withheld, which is untenable for them as a private seller, and they are considering switching platforms. perfect-sally explains that this is due to their status as a new seller and recommends using shipping and delivery proofs, since these are a requirement for an earlier payout. Contact options can be found in the legal notice, and problems with the phone hotline are known.
Does anyone else have the problem that customer service keeps hanging up in the middle of the conversation on the phone?
I also contacted support in writing, and I don’t get any sensible answer there either.
Is there an e-mail address you can contact in cases like this?
It can’t be that I have to chase after every payment and wrestle with customer service for every single sale because eBay’s system once again didn’t record the delivery.
Every one of my purchases has arrived safely so far, and I only have particularly positive feedback. Even when the buyer confirms receipt and leaves me positive feedback, eBay withholds the money. That’s unacceptable as a private seller.
If eBay works like this, then I’m wondering whether you shouldn’t look for another platform.
perfect-sally
Mentor1 month ago · EditedYou only have 4 ratings as a seller so far and are of course still listed as a new seller.
And confirmation from the buyer that they received the item, or a rating as confirmation, will not be accepted.
There is also shipping with shipping and delivery confirmation. If you don’t have that, it may be that the payout only comes after 30 days.
All contact options can be found in the legal notice; there aren’t any others. And that the phone jokers don’t really take their job seriously is nothing new. And of course you’re free to use other platforms at any time.
fabrice-yassin
OP1 week agoI have provided proof of delivery. The shipment tracking shows that, though. Customer service also confirms that.