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Received an empty package - What should I do and who is liable?
I recently received an empty parcel from a commercial seller at a DPD parcel shop. The service employee on site confirmed the condition of the parcel. However, the seller is dodging the question of liability and doesn’t give any specific answer about it.
I want to ask the community: What have your experiences been with empty parcels? How did you handle such cases, and what tips do you have for clarifying the situation as stress-free as possible? What responsibility should the seller take on, and what steps did you take to find a fair solution?
I’m looking forward to your advice and would be happy to discuss possible legal background and strategies for avoiding or resolving such problems!
