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Summary: drachensee55 reports that after every logout they receive an email saying their account is being used from a new device, even though that is not the case. They find these notifications annoying and note that changing the password has not helped. They criticize customer service for the persistent messages and are looking for ways to fix the problem, either themselves or with support from the platform. They also express dissatisfaction with an AI assistant that was not helpful on this issue.
Logout.
For what feels like an eternity, after every logout I get an email saying "Your account is being used with a new device".
That is complete nonsense. If that had ever actually happened, every user would surely have fixed it long ago.
It just gets on my nerves and fills up the inbox. Changing my password didn’t help.
Leaving this message running for years already suggests an enormous level of negligence on eBay’s part.
So my question is: how can I turn this off, or does eBay have to do it?
How do you reach customer service by phone or email?
What am I supposed to do with the stupid AI assistant, which apparently can’t do anything with this topic.
