Reminder despite seller protection | Members help members

petetone-2 · 2025-09-30T11:35:06.125000Z

Dear eBay Team,I would like to clarify a problem related to the refund of an order. It concerns the purchase of an alternator from the seller APT Autoteile.The delivery was made via DPD. According to the tracking information, the package was delivered, but without my signature. The delivery person apparently forged my signature, because I was not at home at the time of delivery. In addition, I did not specify a drop-off location. When I returned, the package could not be found.I reported the incident to the seller and confirmed that I had not received the package. Since I did not receive any response from the seller, I opened a case through eBay (case number: 5363940741).An eBay employee named Mustaphie Fuchs then decided in my favor, and I was refunded the amount.Now, a few days later, I have received a reminder from the seller in which I am asked to repay the refunded amount. I am very confused by this, as the case was resolved through eBay and I did not receive any goods.I therefore ask you for an official clarification:Is the case finally closed for eBay?Do I need to respond to the seller's claim?How should I proceed now?Thank you in advance for your support.

Discussions

Reminder despite seller protection | Members help members | eBay Germany