My buyer claims not to have received the item | Members help members

michalknina · 2026-02-18T12:04:02.881000Z

Hi everyone, I hope someone can help me out. I sold an item on 11/02, the buyer paid right away and I took the package to DHL that same day. Originally, I had calculated the shipping costs at €7.69 (package up to 5 kg), listed them that way, and the buyer paid that too. I then had a shipping label created on eBay for that amount. Admittedly, that is a pretty practical service. At the DHL shop I then realized that my package weighed more than 5 kg. So I paid the extra postage there and then, but that changed the shipping number shown on eBay; the original one created by the system was deleted and I got a new one. I sent this new number to the buyer in chat via image message, whereupon I also received a message back thanking me. In the system I didn’t update the tracking number because I couldn’t find a way to do it. According to the tracking number, the package was also left at a drop-off location 2 days later. Now, after a week, my buyer opens a case on eBay and claims he hasn’t received the package. His reason is that the tracking number listed on eBay hasn’t been updated since last week. Only now, after the fact and on eBay’s “case page,” I was able to update the tracking number and enter the correct one, but unfortunately eBay doesn’t recognize that DHL shows the shipment as delivered. So my question is: does it take some time before that gets updated on eBay? What should I do if the buyer continues to claim that he didn’t receive the item? In passing in the chat, he has now even accused me of fraud. His exact words: the subsequent change of the tracking number is a scam tactic often used for fraud.Honestly, I’m at a loss. I’ve been using eBay for 20 years, and now after all this time I end up dealing with some complete idiot.

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My buyer claims not to have received the item | Members help members | eBay Germany