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My ordeal
Summary: hogamo reports problems with a seller on an online platform, where 2 out of 25 ordered items were missing. Despite repeated inquiries, they did not receive a satisfactory solution, and their negative review was deleted. They plan to resolve the matter with the consumer advice center. perfect-sally criticizes hogamo's approach and explains that they handled the case incorrectly, which led to the platform closing the case.
On 11/09/2026 I received my order from the Ebay top seller.
Unpacked it and realized: Of the 25 parts, only 23 were delivered.
On 11/09/2026 message to Ebay top seller: Of the 25 parts, only 23 were delivered.
No response to my inquiry from the 100% customer satisfaction seller.
On 14/09/2026 from me to Ebay: I did not receive the item. 2 parts are missing.
On 14/09/2026 from the seller: Cannot send a refund.
On 15/09/2026 from me to the seller: Of the 25 parts, only 23 were delivered.
On 16/09/2026: Item delivered. But I object to it.
On 18/09/2026: Ebay - the case was resolved.
Neither from the 100% customer satisfaction seller nor from Ebay, any response to my
complaints about the missing parts.
My positive, but negatively worded review was deleted by Ebay.
Here the seller protection was fulfilled 100%.
I made screenshots of all the steps and want to have it clarified through the consumer advice center.
If anyone had similar problems (there are many), please let me know in a reply.
If there are enough responses, I would try to resolve the case through a consumer magazine
A lot of effort because of a faulty delivery and a 100% customer satisfaction seller.
perfect-sally
Mentor3 weeks agoFrom the way you describe it, unfortunately you handled it completely wrong and are therefore to blame for your own “ordeal”!
You open a return on the grounds that the item is not as described. The seller has to pay for the return shipping and refund you. Alternatively, they can offer a partial refund within the return, and that would settle the matter too.
I suspect you reported that you received nothing and rated accordingly. If the seller shipped with tracking, then eBay can verify that you clearly did receive something and will close the case and of course also delete the rating.
hogamo
OP3 weeks ago