My buyer claims the package was empty | Members help members

blubberwasser25 · 2025-09-18T09:31:24.659000Z

I sold a real gold bracelet on Sunday. It was paid for immediately, and I sent it on Monday in an insured parcel. I put the bracelet in a nice jewelry pouch and placed it clearly visible in a plastic bag. I lined the parcel with crumpled paper so the bracelet wouldn't rattle around inside. It arrived yesterday, and the buyer claims that apart from paper, there was nothing in the parcel. That's clearly a lie, but I'm helpless. I sent it, I put a lot of effort into packing it, the parcel was intact when it arrived (according to the buyer), and yet here I am looking like a fraud. Not to mention that the bracelet is gone and she will probably get the money back too. I think she's lying to get the bracelet for free. But I can't prove it. I've already looked into it. Can anyone give me advice or help? Many thanks in advance

Discussions

My buyer claims the package was empty | Members help members | eBay Germany