Abusive use of the buyer protection procedure | Members help members

*coins_and_more* · 2026-02-11T08:55:45.103000Z

Hello community, Today I have a problem as a seller with a buyer. I sold a very rare LP that, by gold standard, can be described as mint. To document this, I mentioned it in the description and photographed the LP in detail from all sides. So it is documented that it is in flawless and unplayed condition.Now the buyer has bought the LP and immediately gave instructions on how I was to ship it. All right, that can happen, so I shipped the LP according to his instructions. Hardly has it arrived with him, he unpacks the record, runs it over his turntable and after playing it notices: huh, there are scratches on it now! and opens a buyer protection case and now wants to return the LP.I almost fall off my chair. Because the whole thing is equivalent to a collector coin with proof-like finish being treated as its condition grade, and then someone would rub it with a lint cloth and send the coin back because it has scratches. And unfortunately, unfortunately, the buyer is still king on eBay and eBay now seems to want to side with the buyer.What can I do??

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