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Credit still withheld after failed Pay-per Bank
Summary: in_mir reports a problem with a failed purchase via 'Pay-per Bank,' where his eBay credit of 36 euros was not refunded. Despite contacting eBay multiple times, he had no solution by September 25, even though a system error is known. eBay employees assured him that they were working on a solution and had added him to the ticket. On October 9, in_mir continues to express dissatisfaction because the issue has not been resolved and he has lost trust in the payment system. Several eBay employees are making efforts to provide help.
Hello everyone. By now I’m really desperate.
I was offered a voucher to pay with "Pay-per Bank". However, this payment failed and my used eBay credit of 36.00 euros has been withheld to this day (failed purchase from August 30) and has not been refunded. I got the credit from a sale.
I have contacted eBay by phone several times - without success.
Also several times via the contact form, where I listed all the data and info in detail for better understanding - without success.
On September 12 I received the following reply from customer service:
"I have forwarded your request to the technical specialist department so that they can carry out the reversal. Unfortunately, there has been a system error for some time with paying using eBay credit. The refund should be processed within the next 2-10 days."
But even today, 09/25, I still have not received any refund. I can no longer reply to the message and if I write a new ticket, I start all over again. The original ticket number is SR# 1-508617319475 (if someone from customer support is reading along here).
Could someone please help me? So far I haven’t been able to achieve anything by phone or via the contact form. Everything takes so much time and in the end I’m still left without my credit.
Thank you very much!
Best regards, Alex
in_mir
OP5 days agoHello and good day.
The credit has now been refunded to me - so the problem is solved. Many thanks to everyone who helped me here! I probably wouldn't have managed it on my own.
It's annoying, of course, that you have to wait more than 40 days and keep submitting a request; technical problems are technical problems. Maybe in the future this can be solved better by automatically informing customers about the current status?
Be that as it may, the money is there, I'm happy again, and the problem is solved.
Thank you very much! :-)
in_mir
OP5 days agoHello and good day. Unfortunately, I have to ask again, as nothing has happened to date and I have also not received any further response from ebay. In summary:
Failed purchase on August 30
Customer support asked me to wait up to 10 business days (September 12)
Question to the community (September 25)
Still waiting for the credit of my ebay balance in the amount of 36.00 euros (October 09)
All of this does not really strengthen confidence in the payment system :-(
Best regards
perfect-sally
Mentor5 days agoI’ll forward it again to an eBay employee. She’ll get back here, but it may take a while.
Hello @miriam@ebay could you please take a look? Thanks a lot
in_mir
OP5 days agoThank you!
miriam@ebay
Thanks for getting back on this again, @in_mir and for bringing this up, @perfect-sally - we’re on it and an update will follow!
Kind regards
Miriam
nina@ebay
·2 weeks ago@in_mir Hey. 🙂 This is actually a technical issue. My colleagues are working flat out to fix it. Please excuse the fact that this whole thing is taking so long.
Of course I’ve added you to the opened tech ticket.
@perfect-sally Thanks a lot for marking it. 💖
Best regards,
Nina
perfect-sally
Mentor2 weeks agoHello @in_mir
an eBay employee is looking into this and will get back here.
@nina@ebay would you be so kind? Thank you very much