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Message to the seller cannot be filled in
I use Opensuse Leap 16.0 as my operating system.
Since I have a question for a seller, I click on "Message", and the dialog box "Message to the seller" opens. However, I can't enter any text here.
What is the reason for this?
18 comments
perfect-sally
Mentor1 week agoHave you tried clearing the cache & deleting cookies? Tried a different browser?
But there are also sellers who don't want to receive messages and have disabled the function.
milchshake
OP1 week agoCache was cleared and I deleted the cookies.
Doesn't work with Firefox 140.14.0esr and Chromium 151.0.7922.173.
Can you also click the "Message" button if the seller doesn't want messages?
perfect-sally
Mentor1 week agoI can’t say that since I’ve never had anything like that. But it could also be due to today’s craft Friday, maybe try again later.
milchshake
OP1 week agoThanks in advance for the effort.
I don't think that's a temporary problem. I've noticed the empty dialog window before.
Maybe I'll try it later on a Windows computer.
perfect-sally
Mentor1 week agoIf that still doesn't work, please let us know again. There are currently other bugs on eBay that are being worked on.
milchshake
OP1 week agoHello, I just logged in on Windows 11 with Firefox 154.0.1. Unfortunately, the same problem: there’s no input field that you can fill in for the message.
perfect-sally
Mentor1 week agoI’ll tag an eBay MA here, she’ll respond here.
@nina@ebay could you please check whether there’s a known issue? Thanks
@milchshake today I already received and sent several messages in Chrome, without any problems.
nina@ebay
Mentor1 week ago@milchshake Hey. 🙂 This is a previously known issue. Of course, I have immediately added you to the open tech ticket so that my colleagues are informed that you’re affected as well.
@perfect-sally Thanks a lot for tagging it. ❤
Best wishes,
Nina
petersmodellbahnstuebchen
Mentor1 week agoHi @milchshake ,
I just sent you a message with Chrome:
Did you receive it?
Best wishes from the Baltic Sea
Peter