Negative review before the item was even shipped

Question

Hi, maybe someone has a tip. I received a request today regarding the shipping of an item, I pointed out to the buyer with the help of a screenshot that it should be shipped by Monday, 24/8 at the latest. The buyer then refused to accept it and gave me a negative rating. A request for revision was answered with the same content. Is this a buyer that should be reported?

verena@ebay · Answer

Hello @bir8500 ,

thanks for your post!

You can request a review of the feedback given through the Portal for Seller Requests.

Please note that feedback can only be removed if it violates our Feedback Policy.

Thanks for the tag, @perfect-sally !

Kind regards

Verena

perfect-sally · Answer

No one here can judge what actually happened between you two.

Furthermore, as an allegedly private seller, you’re offering quite a lot of new goods in various sizes that no private seller would have lying around at home like that.

Of course the buyer can and should be reported, just like such sellers should be reported!

An eBay employee can take a look at this and will get back to you here!

@verena@ebay could you please take a look?

You typically act as an entrepreneur or commercial seller if you:

buy items to resell them
sell items that you manufactured for resale
regularly sell large quantities of items
sell similar goods, especially new goods, over a longer period of time
frequently sell new items that you did not purchase for your own use

According to case law, the following are considered indications of commercial activity:

operating an eBay shop
number of current sales: if many items are continuously sold over a longer period of time, this is generally a commercial seller
the staggered sale of a private collection over a period of years
type of items sold (new or used goods, value): the sale of several similar navigation devices was classified as evidence of commercial activity – as was the offering of 250 batteries in various sizes with reference to the availability of larger quantities.
a website or the use of advertising descriptions that make a professional impression

Note: We regularly review the trading activities of our sellers and may ask them to mark their eBay account as a commercial account. You should also expect to be subject to paid warning notices from competitors or consumer protection associations and to face court injunction proceedings.