Hello everyone,I’d like a neutral assessment of the following situation:Last week I sold something and offered both insured and uninsured shipping. After the purchase, the buyer asked whether shipping with Hermes was possible, and paid for uninsured DHL shipping right away.I promised him I would ship with Hermes, and I also sent the package the next day – even insured, at my own expense. While I was out, I received several increasingly unfriendly messages, up to threats of canceling the deal.Aft...

Hello @steffisannja , Thank you very much for your post. I have carefully reviewed your case and found that the rating from your buyer violates our guidelines.That’s why I have completely removed the rating from your profile. The deleted rating therefore no longer has any effect on your user account. Please note that it may take up to 24 hours before the change is visible in your rating profile. For the future, I recommend that you offer only insured and trackable shipping...

Received a negative review, unsure how to proceed | Members help members

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Received a negative review, unsure how to proceed | Members help members | eBay Germany