Received a negative review rightfully? | Members help members

andreawit9 · 2026-01-14T09:02:56.239000Z

Hello everyone, I’d like to describe the following problem here so it doesn’t happen to me again. I sold 2 items. The 1st item was sold by auction with €2.70 shipping on 11/12/25. Then the buyer made me a price suggestion for a 2nd item with €2.00 shipping costs. I accepted this on 12/12/25. On 17/12/25 I asked about it, since the items had still not been paid for. The buyer had a 5% voucher, which he wanted to redeem together with other items. On 19/12/25 both items were then paid for, but only with €2.00 shipping costs. How is that possible? Both together for €2.00 shipping was not possible due to the dimensions. So I contacted the seller and agreed that the shipping costs would be paid later and that it would then go out as an insured package (item value €43.00). Buyer (himself very active as a seller) asked for the goods to be shipped only in the new year. On 27/12/25 I asked again for a reply to my message. Then an inquiry/case was opened on 10/12/25 (Ebay is withholding the money), because the items were not received (without contacting me again beforehand). I responded to this inquiry and, since I received no answer, I refunded the money for both items. Now the buyer has left me a bad rating. I have sent a request to change the rating, but I don’t think anything will come of it.

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Received a negative review rightfully? | Members help members | eBay Germany