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Negative review, outright lie, is it possible to have it deleted?
Summary: meinklein_28 reported a problematic sale in which the buyer claimed a defect after receiving the item and demanded an immediate refund without sending the item back. meinklein_28 رفض this and instead offered a return label, which the buyer also rejected. A case was then opened with eBay, which was decided in the buyer’s favor. perfect-sally and verena@ebay supported meinklein_28 in the forum and helped remove the misleading negative feedback. In the end, the feedback was deleted thanks to eBay customer service.
I sold and shipped an item, and after delivery the buyer contacted me and reported a defective item.
So far everything okay BUT
He wanted the refund immediately and only AFTER the refund to send back the item, which I declined
I accepted the return RIGHT AWAY and provided the buyer with a return label, WITHOUT pickup, but instead drop-off at a branch/delivery driver or parcel locker.
He then said he was "bad on his feet" and that I should send the item via courier/DHL pickup, with the extra costs to be covered by me (of course and naturally)
I declined again
Because of his persistent refusal to drop off the shipment himself, I contacted eBay and opened a case (done by a customer service representative on the phone and eBay refunded the buyer the purchase price as a courtesy
(Many thanks to the commercial sellers who HAVE TO finance such nonsense!)
Now the "red" review came in, in which the buyer writes that I REFUSED the return and refund and that he only got his money back with eBay's help.
This statement is PROVABLY a lie and can certainly be verified through eBay customer service's internal systems as well as the message history on eBay
But what about the negative review when lies are being told that the rafters bend?
Is there a possibility to have this deleted?
It just can't be that buyers can write any old crap in a review or lie without consequences and sellers have to just accept it
meinklein_28
OP1 month agoMany thanks to you @Sally and @ Verena, the negative review was just removed by Ebay customer service.
voli-maus
Mentor1 month agoVery good
verena@ebay
Mentor1 month agoHello @meinklein_28 ,
Thanks a lot for your post!
Based on the communication between you and your buyer, it is very clear that you never denied him the return of the item at any point. In addition, the rating also violates our rating guidelines in other respects.
I therefore recommend that you request the removal of this rating via the Seller Inquiry Portal. 😊
Thanks for the tag, @perfect-sally ! ❤
Kind regards
Verena
perfect-sally
Mentor1 month agoAs I see it, the review violates the guidelines and should be deleted.
An eBay employee is looking into it and will get back here.
@verena@ebay could you please take a look? Thanks