Hello dear community, I’m really disappointed and frustrated. We put a lot of effort into satisfying our customers and handling everything correctly. But now we have received a negative review based on false claims that damages our reputation as a reputable seller. – The order was placed on Friday, and shipping took place on Monday (clearly stated in our terms: “Shipping on the next business day”).– The buyer, however, claimed that delivery arrived “4 days later” – this is demonstrably false.– I...

Hello @universal-markt-de I reviewed this rating and found that it is about the delivery. According to our records, the item was shipped on time. So I was able to remove the rating. It may take up to 2 hours for the change to appear in your rating profile. Thanks for tagging @perfect-sally and @gebraucht-ist-gut 😘 Best regards

Negative review despite on-time shipping – seeking advice | Members help members

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Negative review despite on-time shipping – seeking advice | Members help members | eBay Germany