Negative review and request for a discount | Members help members

quakeltiki · 2025-12-24T17:21:14.891000Z

I sold a stove in very good condition, used, well cared for, fully functional with signs of use but no significant damage.The buyer left a negative review without speaking to me first; in it it isclaimed that a part is missing that does not even exist as a factory-installed part. Also, a knob connected to a shaft would have to be replaced because it is allegedly non-functional and not original moreover, there is a dent in the stove. The stove is also dirty. The pictures in the listing were numerous and everything was clearly visible. I can test functionality, but not show it, and the parts that are missing but do not exist, of course I did not offer either. The complaints were not shown in pictures. The demand for a discount of 150 euros on a total of 300 euros came directly as a message with the note that otherwise the comment will not be changed. I then asked for an appropriate review change because I can understand that as extortion. I was really surprised that my request was rejected after 5 minutes. It seems automated and wrong to me. Since a demanded price reduction is a violation.Is there also a phone service where you can describe a case?Who has advice, or who has had something like this happen, and how did it turn out?Thanks

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