Received negative reviews despite accurate description and refund | Members help members

523tiger · 2026-04-09T03:57:23.525000Z

I am very disappointed with the acceptance of this buyer behavior: The buyer received Caprice shoes in very good condition, which can be proven by my photos. She opened a case and portrayed the shoes as not as described. After review, it was indeed determined that the fault was not on my side. Nevertheless, the buyer got a refund and was allowed to keep the shoes. Now I am also receiving a negative review on top of that here. But this is being accepted. I would like to contest and have this decision reviewed. Is there any way to do that?

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Received negative reviews despite accurate description and refund | Members help members | eBay Germany