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New mobile number not used when ordering?
I changed my mobile number and my delivery address yesterday
in the settings.
--
Today, with an order containing two items, my
new address still shows the OLD mobile number!
That can’t be so great, can it?!🤔
--
... and the help bot apparently doesn’t understand the problem,
it keeps referring to the settings.😢
Regards
Jens
4 comments
jens-roggemann
OP3 weeks ago❗Request has been processed / completed❗
Thanks to everyone who replied. 😎
petersmodellbahnstuebchen
Mentor3 weeks ago · EditedHi @jens-roggemann
Have you already added your new phone number to your preferred delivery address and used the correct format?
Best wishes from the Baltic Sea
Peter
hasjana
Mentor3 weeks ago@jens-roggemann
it could very well be that there are still other delivery addresses saved with the old number - if I remember correctly, these are not shown in the account settings, only when you click change address in the checkout process
jens-roggemann
OP3 weeks agoThanks for the tip!
.... I must have overlooked that then❗🤔