Hello everyone, we shipped a package to a customer via dpd. There were delivery issues due to “discrepancy in the recipient address,” which we were theoretically able to resolve with dpd (we had entered the house number incorrectly), but the package has still been stuck at the delivery center since Thursday. That’s why we resent the package so the customer receives their goods as quickly as possible. Of course, we also kept our customer informed at all times.The only question now is, what d...

Hello @wanderrittergmbh, Thank you very much for your post! It's great to see that you worked so customer-oriented here, gave your buyer regular updates, and immediately set a replacement delivery in motion. In this case, you can simply store the new tracking number as an additional tracking number. Based on the first tracking number, it can then also be seen that you didn't ship the parcel too late and that it's simply a follow-up delivery. 🙂 Kind regards V...

Reshipment via DPD --> tracking number | Members help members

Discussions

Reshipment via DPD --> tracking number | Members help members | eBay Germany