Delivery not made due to an incorrect decision by eBay | Members help members

molfish · 2025-09-16T13:12:39.927000Z

Hello everyone,I bought an LP from a commercial seller on 17/07 that was supposed to be delivered between 31/07 and 08/08. Shortly before the delivery date, the seller messaged me that the delivery was delayed, which I accepted. Despite repeated follow-ups, the record was not delivered, so on 13/09 I opened a case for an undelivered item.On 14/09, I was then informed that the case had been reviewed and that I would not receive a refund.I then spoke with an eBay employee on 14/09, who wanted to escalate the case. Since then, unfortunately, I haven't heard anything elseThe seller shipped without tracking and also stopped responding in the end.Could someone please look into this?This really can't be rightThanks and regards Order number 11-13330-53787 Case number 5364575857

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