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Actions required despite no sale being made
Hello, what should I do if an alleged buyer wants their money back, but I haven't sold anything??
steffididi2012
Posted Jul 14, 2026 at 8:55 AM · Edited Jul 14, 2026 at 8:56 AM·Last reply Jul 14, 2026 at 3:21 PM
7 comments
nina@ebay
MentorJul 14, 2026 at 2:53 PM@steffididi2012 Hey. 🙂 I was happy to take a look at that. Your item was sold on 30/06 and paid for by your buyer. In the meantime, your buyer has also opened a request for an item not received.
You can see the withheld payment under Selling - Overview > Payments > All transactions.
@perfect-sally Thanks a lot for the tag. ❤
Best wishes,
Nina
petersmodellbahnstuebchen
MentorJul 14, 2026 at 3:21 PMHi @steffididi2012
so it really is the rollator 😒, well. As so often: being able to read clearly gives you the edge.
You should have received messages from Ebay about that in advance too.
Best regards from the Baltic Sea
Peter
perfect-sally
MentorJul 14, 2026 at 9:55 AMQuite simple: if you haven't sold anything, there is no buyer, and the non-existent buyer can't demand anything back either.
petersmodellbahnstuebchen
MentorJul 14, 2026 at 9:13 AMHey @steffididi2012
just to add: You can check which payments for this transaction went to eBay under Payments - View all transactions.
petersmodellbahnstuebchen
MentorJul 14, 2026 at 9:06 AMHi @steffididi2012
Is this the buyer of the walker from 30/06/26?
Best regards from the Baltic Sea
Peter
steffididi2012
OPJul 14, 2026 at 2:24 PMYes, he claims to have paid and is demanding his money back, but I know nothing about it
perfect-sally
MentorJul 14, 2026 at 2:39 PMBest if someone from ebay staff takes a look at this.
She'll get back here.
Hello @nina@ebay could you please take a look? Thanks