A non-new product listed as new - and eBay doesn't care | Members help members

organizer-profi · 2025-12-13T14:07:55.228000Z

Hello. I found the following listing on eBay: https://www.ebay.de/itm/167985319020 It is a Synology HAT3300-4T hard drive for a sale price of 75 pounds (comes from the UK) plus 13 pounds shipping plus 19 pounds customs duty.The HDD is listed as NEW, which according to eBay means "New: New, unused, undamaged item in unopened original packaging (if packaging is applicable). The packaging should be the same as you would find in a retail store. "The text says "Barely used and still under warranty. About 2,000 hours of use." That means the hard drive is not new and not unopened, but has already been used for about 90 days around the clock or for several years with only occasional use. So that’s definitely not NEW. My report that the condition and the text contradict each other was brushed off by the eBay AI and apparently everything was fine. I received the following response to my report:Actions taken:We reviewed your report and found that the listing does not violate our policies. This decision was made using automation or artificial intelligence. I run two eBay shops myself (not under this account, which I’m logged in with now), but I just have absolutely no desire to sell on eBay anymore, I can’t even put it into words.

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A non-new product listed as new - and eBay doesn't care | Members help members | eBay Germany