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Non-receipt of sold goods that were not returned and delivered back.

Summary: The discussion revolves around the non-receipt of sold goods that were not returned to the sender. Multiple participants, including tanzenalice26, voli-maus, perfect-sally, verena@ebay, and anna_s@ebay, engage in the conversation, but specific details about the interactions are not provided.

Hello,

at the end of February I sold a used iPhone and the buyer did not want to keep it and requested a refund through eBay. Of course eBay went along with it and debited the money from my account again.

I complained, since it was used goods and not defective. So everything was described correctly.

I was simply ignored by eBay.

After two days, the case was closed !!!

After about three weeks I asked eBay what the status of things was ... I was told that the return package had already long since arrived at my place. I said that I had not received anything. Then they said it had been sent to the wrong address...Please?

How am I supposed to know that the package was sent? ....when I thought eBay was still sorting the matter out!!! I asked for help and was promised that, according to the tracking number, the matter would be clarified.

10 days later no response

Today I called eBay and asked why I was not notified that it had been sent? The employee on the phone gave me the tracking number without even checking who the package had been sent to!

According to the tracking number, I am not the recipient, wrong postal code.

Who can help me?

Hope that Dr. Saskia Meier-Andrae reads my message and clarifies the matter, because the eBay employees are not managing it.

I am really desperate and disappointed with eBay.

tanzenalice26

1110 View listings

Posted 2 months ago·Last reply 2 months ago

5 comments

anna_s@ebay

Mentor2 months ago

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Hello @tanzenalice26,

Thank you very much for your patience.

The colleagues from the specialist department have just gotten back to us. There is good news. We have just credited the amount to your account. It should arrive with you shortly. Please excuse the misunderstanding.

Have a great day and all the best to you.

Best regards

Anna

tanzenalice26

OP2 months ago

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Hello Anna,

I thank you very much.🌷

verena@ebay

Mentor2 months ago

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Hello @tanzenalice26,

Thanks a lot for your post!

I’d be happy to have our specialist department review the case decision. As soon as we receive feedback on it, we’ll get back to you here. Until then, I ask for a little patience.

Thanks for the tag, @perfect-sally! 😽

Kind regards

Verena