Apparently delayed by the mail | Members help members

mamimami · 2026-02-25T07:05:54.279000Z

Apparently, the delay is on the Post's side. Here is the background: The customer ordered on Sunday, and I created the shipping receipt that same day. On Monday, I sent the item via Post as a large letter (shipping format that is already filled out at the time of sale). The person wrote on Monday: „I would be happy if the package arrived on Wednesday or Thursday.“ There was originally no fixed date for the package. That was the person's request regarding the delivery date after their order. I checked the tracking and found that the package was scanned at a transfer point and that it was sent by me on Wednesday. The eBay page also reported a delay for the package. When I asked the Post, I was told that there can be problems due to Carnival, traffic conditions, and delays on the Post's side. I informed the person that delays in transit status are possible due to the Post's shipping conditions. Since the person is also a seller, I thought they would understand that. This person told me in response that it was just an excuse. And this person said that the package arrived on Saturday and that they could not hand it over to the person it was supposed to be delivered to. How am I supposed to explain this to that person again in this case? I definitely sent the package on Monday. I think that after shipment, the responsibility lies with the Post. How can this person understand that? Is there a page on eBay with information for customers about delays on the Post's side? Within Germany, it should normally arrive within 1-3 days. Please let me know the solution, thanks.

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Apparently delayed by the mail | Members help members | eBay Germany