Overseas Warehouse Block: Whitelist appeal pending for over 5 weeks without a decision – how do I escalate? | Members help members

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Overseas Warehouse Block: Whitelist appeal pending for over 5 weeks without a decision – how do I escalate?

Summary: future-1692, a commercial seller from an EU country, reports difficulties with the Overseas Warehouse Block Policy in Germany. Despite submitting all required documents in full and following up several times, the location in Germany remains blocked. The callback service is not accessible because of a foreign phone number, and email contact options are not available. future-1692 asks for experiences with escalating this issue or for support from the Community Team.

Hello everyone,

we are a commercial seller from another EU country with a German VAT ID and store our goods with a fulfillment service provider in Germany. When listing with item location Germany, we get the message about the Overseas Warehouse Block Policy with the note to contact the Warehouse Appeals Team.

Process so far: submitted the whitelist form at the beginning of August, sent the signed storage contract as a PDF when requested, and then asked twice about the status. Response: only the standard template (“please fill out the form, up to 30 days”), even though everything has already been submitted. The 30 days are over, and the Germany location remains blocked.

Callback does not work for our foreign number, and email contact is not available in the help section for this issue.

Has anyone had experience with how to escalate such an appeal, or can the Community Team help here? Thanks a lot!