Package not arrived buyer requests tracking; not possible with a parcel | Members help members

steffi_ch · 2025-10-22T19:47:27.108000Z

Package hasn’t arrived with the buyer; they opened a case on eBay, demanding the tracking number and a refund; the shipping method was specified as merchandise shipment, so there is no tracking number included by default; I have exclusively positive ratings. Do I have to refund?

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Package not arrived buyer requests tracking; not possible with a parcel | Members help members | eBay Germany