Package not arrived, unfortunately no tracking | Members help members

emma06.10.05 · 2025-08-31T08:39:11.053000Z

Hello everyone,I sold an item on 20/07/25. After asking whether there was still any interest at all, the item was paid for after 14 days.So that the buyer wouldn’t have to bear high postage costs, I chose a 2 kg parcel with DHL without tracking. Today I know that in future I will only send with tracking. I franked the parcel online and have proof of it with a QR code. Now the item has not arrived. The DHL branch gave me little hope that the missing parcel would turn up again. Do I now have to refund the customer the money? Thank you very much for your help.

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Package not arrived, unfortunately no tracking | Members help members | eBay Germany