I sold two identical PCs in two separate auctions, both of which were won by the same buyer.I labeled two packages — one directly through eBay and one through DHL — and placed both in the same Packstation. However, according to DHL, one of the compartments was empty...I have already arranged a refund for the PC that was not delivered to the buyer. However, since this is a combined delivery on eBay, the following problem currently arises: eBay is withholding the amount until the second package is...

Hello @boh2806, thanks for your feedback! Since both items are in one order, both items must also be delivered for an early payout to take place. However, you don't need to worry; without the delivery scan, the amount will be automatically released after 14 days. So the payout is only delayed a little here. Best regards Verena

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Parcel locker lost the package | Members help members | eBay Germany