Parcel incorrectly stamped - received postage refunded as seller

Question

Hello everyone,I, as the seller, labeled the parcel to be sent with a 2 kg DHL parcel label, and then unfortunately realized that the parcel actually weighs 2.5 kg. I then bought a 5 kg parcel label through eBay and sent DHL a request to refund the 2 kg label. I deleted the old tracking number. But now I can see that both postage charges were deducted from my eBay account, so apparently the cancellation must actually be handled through eBay... Can anyone help me with this here?I’m...

perfect-sally · Accepted Answer

Schau mal hier:https://www.ebay.de/help/selling/shipping-items/labels-packaging-tips/buying-printing-shipping-labels?id=4157&st=3&pos=1&query=Versandetiketten%20drucken%20oder%20stornieren&intent=Etikett%20stornieren&lucenceai=lucenceai&docId=HELP1118