Package was lost, buyer got a refund. Why? | Members help members

playfootball · 2025-10-02T23:24:34.561000Z

Hello,I sent a package via DHL using the method chosen by the buyer. So far, the package has shown no change in shipment status after “Dropped off at the branch by sender.” I informed the buyer that I had initiated an investigation and also forwarded the email to the buyer. The buyer even received a letter by post asking whether the package had arrived and told DHL that it had not. The buyer said he could not wait that long for the result and contacted Ebay for a refund. I uploaded the email there as proof of the investigation as well as the correspondence with the buyer. Now the buyer has received a refund through Ebay and Ebay is now debiting the money from my bank account, even though this is contrary to its own terms and conditions.I have filed an objection and now hope that Ebay will abide by its own terms and conditions.Is there anything else I can do, just charge back the money?Contact my lawyer?After all, the package could still turn up with the buyer, or he may already have received it and then still got his money back.Attached are the terms and conditions, which clearly state that the buyer has no right to a refund or replacement delivery.In the event of a legal dispute, do I have to sue Ebay or the buyer?

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Package was lost, buyer got a refund. Why? | Members help members | eBay Germany