Package was returned because recipient is unknown - buyer wants a refund | Members help members

e.dis · 2026-03-04T19:32:31.656000Z

Since the shipping costs have already been incurred, do I have to refund the buyer the full amount, or am I allowed to deduct the shipping fees from the total? After all, it wasn't and isn't my fault.The buyer sent me a photo of their mailbox - it was certainly a DHL mistake that the package was returned.

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Package was returned because recipient is unknown - buyer wants a refund | Members help members | eBay Germany