Package marked as delivered by Hermes, but can't be found | Members help members

johntschena · 2025-12-03T13:08:23.166000Z

Hello everyone, I ordered an item from a commercial seller, but it never arrived at my place.According to Hermes tracking, the package was handed over at the house/apartment door, but I was not home at the time of delivery. The neighbors didn’t accept it either, and I also didn’t get a note in the mailbox saying where I could pick it up.I contacted the seller and asked if she could check with Hermes like I did to find out who the package was delivered to. I didn’t get a response to that message, and after a few days I opened a case; the only reply after that was a copy-paste from Hermes tracking. I then asked again whether she could also investigate on her side where the package ended up, but after a few days I again only got a message copied from the tracking, which is why I don’t think any real investigation was done on her side.Hermes itself wrote to me that they are taking care of it, but that it will take some time.Should I involve Ebay in this case? I think that because of the tracking, it would be decided directly in the seller’s favor, even though I did not receive my package and don’t know who it was supposedly delivered to. If someone from the Ebay team sees this and could please look into it: The inquiry number is 5368901391 Thank you in advance and best regards

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Package marked as delivered by Hermes, but can't be found | Members help members | eBay Germany