Hello, I had shipped a (vintage) porcelain plate. (I’m a private seller, with no returns set in the system in principle). The buyer contacted me yesterday afternoon, saying it had arrived broken. Since I want to request a refund from the shipper, I first asked for photos. Then I thought that I’d depend on good photos, so I’d better take them myself. Then I discovered on the help pages that the buyer can start a return process, in which I can then activate a return label. So I’m ready to take bac...

Hello @regenbogenfeder, thanks for your post! I can see that you only wrote to your buyer yesterday. Before that, it also took a few days until he got back to you. So there’s currently no reason at all to worry, and I’d recommend just waiting a little longer. I’m sure he’ll get in touch with you soon about clarifying things. 😊 And you can definitely ask for photos of the damage too. Best regards Verena

Porcelain plate damaged on delivery | Members help members

Discussions

Porcelain plate damaged on delivery | Members help members | eBay Germany