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Private sale from Berlin: 19% surcharge despite price of EUR 1,459 – manual review requested
Summary: samtuke reports a problematic 19% surcharge on the price of a privately sold MacBook from Berlin. Despite a saved price of EUR 1,459, buyers in Germany are shown a price of EUR 1,736.21. samtuke asks for a manual review of the tax classification and the removal of the surcharge, without lowering the price. They also mention difficulties with customer service and request that the issue be escalated to the responsible team. A comparable case is cited in support.
Request for manual review: listing 237086392760 (private used MacBook, item location Berlin). Saved price 1,459 EUR; for German buyers, 1,736.21 EUR incl. VAT is shown, exactly 19% more. UK is blocked in the account as the registration country. There is also a German residence; for this sale, the German seller address should apply. Please check the seller country and tax classification and remove the incorrect surcharge without lowering the saved price. The contact links from the help chat only lead back to the help home page; a promised callback did not happen. Please escalate to the responsible team and provide a case number. https://www.ebay.de/itm/237086392760
samtuke
OP1 week agoComparable case: https://community.ebay.de/forum/verkaufen-38/topic/privatverkauf-ebay-schl%C3%A4gt-einfach-auf-den-preis-19-mwst-auf-was-soll-das-13339/ There, a private seller also reported a 19% surcharge; after being contacted by nina@ebay, they confirmed the correct display of 149 EUR. Please arrange the same manual review or forward this to the responsible eBay team.