Private sale: “More visibility” – fees despite canceled sale | Members help members

169.254.1.1 · 2026-06-26T15:07:56.881156Z

After more than 20 years as a private eBay seller, I have experienced something like this for the first time.An item was sold on May 28, 2026. During my absence, I unexpectedly became ill and therefore could not ship the item on time. That the buyer received a refund of the purchase price was, of course, the right and proper thing.In response to my appeal, eBay informed me that the case would be reviewed within 24 hours. Instead, the case was closed immediately afterward, on June 19, 2026. This meant that no further communication was possible. Contact with the assistant unfortunately also led to no clarification, only the same process repeated again and again.Regardless of that, I was charged in full for the fees for the selected “More Visibility” option, although the sale could not be completed due to an unforeseeable illness and thus force majeure.My personal conclusion: anyone traveling as a private seller should pause or end their listings as a precaution. Unforeseeable events can happen to anyone. I would be interested to know whether other members have had similar experiences.

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Private sale: “More visibility” – fees despite canceled sale | Members help members | eBay Germany