Hello everyone, I sold an item as “local pickup only.” The buyer has already paid and also sent me the pickup code.When I click on “add pickup code,” a message appears right away saying that the item has already been picked up. So I can’t even enter the code myself. The status is already set to “Picked up,” even though I haven’t confirmed anything. At the same time, the amount is still marked as “Held.” How can I solve this problem? Thanks in advance for your help!Kaijie &nbs...

Hello @loui-9785, thank you very much for your patience. My dear colleague has already contacted our specialist department and asked for a solution for you. Your buyer should please confirm the pickup in their eBay account. If that doesn’t work for them, you are expected to receive your amount by March 12, 2026. Until then, thank you for your time. Have a great day. Warm regards Anna

Problem entering the pickup code | Members help members

Discussions

Problem entering the pickup code | Members help members | eBay Germany