Problem matrix code (post letter) - shipment tracking | Members help members

gamesorder · 2026-02-26T06:27:24.470000Z

Good morning, usually we only frank outside of Ebay. However, we have now for the first time sent a letter - via matrix code - which we franked through Ebay and also dropped off directly on February 24th.The status has not changed, except for tracking number provided. From experience with purchases, I know that the status should definitely update within 36 hours, since by then the lettershould have arrived at the origin sorting center.We also had purchases in the past where postage was also applied via matrix code, the item arrived with us within 48 hours, but the tracking number never updated - not even to this day.Apparently scanning here is very irregular.How does seller protection work in such cases? At the moment it looks like we never shipped the item, despite the fact that it has already been on the way for 2 days.Thank you very much and best regards

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Problem matrix code (post letter) - shipment tracking | Members help members | eBay Germany