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Problem with pickup code and withheld payout – no solution despite five customer service contacts
Summary: jigsaw5386 reports a problem with the sale of a digital item on eBay, where 'pickup' was accidentally selected as the handover method. As a result, the payout is blocked because the buyer can't find a pickup code. jigsaw5386 has already spoken to eBay customer service several times without success. petersmodellbahnstuebchen suggests that the buyer confirm the pickup through the purchase details, while perfect-sally points out that without confirmation, the payout could take up to 30 days. jigsaw5386 explains that the buyer is having trouble understanding the instructions, which is delaying the release of the money.
Hello everyone,
I have a problem with a sale and hope that someone here knows a solution.
I have been an eBay customer for around 20 years and have also been an eBay Plus customer for many years. My current sale is a digital item worth 12 euros, which I already sent to the buyer by email. Unfortunately, when creating the listing, I accidentally selected “pickup” as the handover method.
Now the buyer apparently needs to confirm a pickup code or QR code. However, the buyer can’t find this code anywhere. As a result, the handover is not confirmed on eBay and my payout of 12 euros remains withheld.
What’s especially frustrating is that today I have already spoken with five different eBay customer service representatives. Unfortunately, no one could offer me a solution. Instead, I was transferred several times, and apparently no one was responsible for the specific case.
I don’t understand why eBay doesn’t offer a way in such an exceptional case to confirm the already completed handover of the digital item or to release the payout manually. I’m not asking for special treatment, just a workable solution for an obvious mistake when creating the listing.
Has anyone ever had a similar problem? Is there a way to correct the pickup or handover afterward, or to release the payout? What experiences have you had with cases like this?
Thank you very much for your help.
jigsaw5386
OP1 week agoThe problem is that I sold a voucher code that I sent to the buyer via chat after his payment. He also confirmed receipt in the chat. Unfortunately, I accidentally selected „pickup“ and the buyer’s payment is pending until he confirms it. Unfortunately, he just doesn’t seem to understand how it works or where to find it. I’ve tried several times to explain it to him in detail via chat. I just want my money.
petersmodellbahnstuebchen
Mentor1 week ago@jigsaw5386
as described in the help, your buyer should also have the option here to confirm pickup:
“Unfortunately,” I currently don’t have any listing where that’s necessary. Therefore this option is not available for my orders.
perfect-sally
Mentor1 week agoIf eBay were to start making exceptions, every user would claim that for themselves.
For pickups, the code is required to confirm the handover, since, as with shipping, there is no proof of shipment or delivery.
And without the code or proof of delivery, you simply have to wait up to 30 days for the payout.
petersmodellbahnstuebchen
Mentor1 week agoHi @jigsaw5386
here you can read up on how a sale with pickup is supposed to work. After that, the buyer can also confirm the pickup in the purchase details:
However, you’d need to coordinate that with your customer.
Best wishes from the Baltic Sea
Peter