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Problem with eBay Plus
Summary: artjakub-21 reports problems with eBay Plus, especially the difficulty of reaching real support, since the chatbot isn’t helpful and doesn’t offer a written solution. They were annoyed that a charge of €19.90 was made, even though they thought they had canceled eBay Plus. Another participant, meinehexe11, pointed out that the membership could remain active for the next 12 months and asked for support from an eBay employee. artjakub-21 emphasized the urgency of a goodwill solution, since the charge was unplanned and they have full expenses. They also sent an inquiry by email, even though this is no longer an official contact channel.
I have a problem with eBay Plus and can’t get any further with normal support. When I go to eBay via “Contact,” I only end up in the chatbot and can’t get through to a real employee there. The bot doesn’t help with my issue. I find it difficult that there is no real email option anymore and support is now almost entirely through the chatbot, because that makes it almost impossible to get anywhere with specific problems.
My problem: I thought I had canceled eBay Plus. Apparently that didn’t happen, and I’ve now been charged €19.90. I canceled right after that so it wouldn’t keep running, but I want that €19.90 back because I didn’t want to use the subscription like this and the charge wasn’t planned for me right now.
In addition, I have the problem that in the chatbot I try to type “employee,” but then I usually only get offered the option for a callback or a phone call. But a phone call is not an option for me because I don’t have time for that and want to clarify the issue in writing. I just want a normal written solution via chat or the messaging system, without being forced to make a phone call.
patrick@ebay
Hello @artjakub-21 ,
you could also have found an email address on the imprint page that you could contact in writing.
Best regards
Patrick
meinehexe11
Mentor1 month agoHi there.
even if you thought you had canceled, your membership will remain active for the next 12 months. I don't think there's any way to reverse that
@patrick@ebay can you please take a look?
artjakub-21
OP1 month agoHey thanks for the reply, this would actually be really important—can you always get a refund on subscriptions, or would some goodwill be possible? That would be very important for me since I have full expenses this month and the eBay thing wasn’t planned
artjakub-21
OP1 month agoUnfortunately, there hasn't been anything else new so far either
I also sent a request myself on eBay by email, it somehow went there today, but eBay doesn't have email inquiries anymore, which is why I'm wondering what will happen with it