Problem with eBay Plus | Members help members

artjakub-21 · 2026-07-05T21:46:03.277377Z

I have a problem with eBay Plus and can’t get any further with normal support. When I go to eBay via “Contact,” I only end up in the chatbot and can’t get through to a real employee there. The bot doesn’t help with my issue. I find it difficult that there is no real email option anymore and support is now almost entirely through the chatbot, because that makes it almost impossible to get anywhere with specific problems.My problem: I thought I had canceled eBay Plus. Apparently that didn’t happen, and I’ve now been charged €19.90. I canceled right after that so it wouldn’t keep running, but I want that €19.90 back because I didn’t want to use the subscription like this and the charge wasn’t planned for me right now.In addition, I have the problem that in the chatbot I try to type “employee,” but then I usually only get offered the option for a callback or a phone call. But a phone call is not an option for me because I don’t have time for that and want to clarify the issue in writing. I just want a normal written solution via chat or the messaging system, without being forced to make a phone call.

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